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FAQs

Shipping and Customer Service

You can find your order at your my account page or through your confirmation email. 


With the tracking number on your my account page or through your confirmation email.


Contact customer service at [email protected] or fill out the form on our Contact Page.


Your refund will be processed 7-10 business days after Vitapod has received and inspected your machine.


No. You can only use one coupon code per order. 

We offer free shipping on subscriptions and all orders over $60


Contact customer service at [email protected]


Customer service is available between 10 a.m. – 5 p.m. EST.


Please contact you mail carrier with the tracking number provided.


Please contact customer service at [email protected] or 1-800-Vitapod


You can buy Vitapod pods on the Pod tab on the website.


We offer standard ground and 2-day express shipping.


We ship all machines with UPS. Pods, filters and other accessories may come via USPS. 


We do not ship internationally at the moment.

No, once you have opened the pack you cannot return the pods. 

Please contact customer service at [email protected] or 1-800-Vitapod

To adjust the information in your created order, please email [email protected] or fill out the form on our contact page.

Please indicate the needed adjustments and if the adjustments should be saved for future orders if you have active subscriptions.

Pods

All our pouches available for purchase contain 30 pods

The calories in each beverage varies and is clearly stated on the website as well as the packaging. All our beverages are low calorie, ranging between 4 and 20 calories per beverage. 

If you are pregnant, breastfeeding and/or have a chronic medical condition, consult with your physician before consuming Vitapod. 

Yes, none of our drinks contain genetically modified ingredients.

Our drinks do not contain common food allergens, including dairy, gluten, nuts, soy, and eggs. They are produced in a facility which processes products containing milk, eggs, soybeans, wheat, shellfish, fish oil, tree nuts, and peanut.

Yes, our pods are formulated without dairy ingredients. They are produced in a facility which processes products containing milk.

Yes, our pods are formulated without soy ingredients. They are produced in a facility which processes products containing soy.

Yes, our pods are formulated without gluten ingredients and are certified to <20ppm.  They are produced in a facility which processes products containing wheat.

All our beverages are sugar free, except Sports+, which contains 2g of organic cane sugar to provide energy to working muscles.

Some of our beverages are sweetened with stevia and erythritol. Stevia extract is naturally derived from the leaves of the plant species stevia rebaudiana. Steviol glycosides is the active compound in stevia extract. Erythritol is derived from starches in grains and contains only 6% of the calories.

Some of our beverages are sweetened with sucralose. 

Please reference the nutrition label on each page for more information. 

All of our drinks are vegan except Beauty+, which includes collagen as a key ingredient.

Yes, all of our drinks are kosher certified.

We do not currently have the halal certification but we are working with our suppliers to gain the certification.

Yes. The flavors used in our drinks are extracted from natural sources. Learn more about our other ingredients here.

Our sealed pods have a shelf life of 2 years. Our products are clearly marked with an expiration date on each pod.

Currently, our pods are only for sale here on our website, www.vitapodworld.com.

Drinks marked with a plus sign have a unique blend of vitamins, minerals and antioxidants that are lacking in the typical American diet.  The drinks without a plus sign contain electrolytes, minerals and antioxidants but not the vitamins, so there is no risk of overconsumption of vitamins.

The maximum daily intake varies by each drink and age. 

Yes, all Vitapod beverages except Energy+ (due to its caffeine content) can be enjoyed by children. 

All our beverages, except the shots, are designed to be 16.9oz. Making them on the medium setting, 8.5oz, will produce a much stronger drink. Currently our shots include Beauty+ and Immunity+, which are designed to be 3.5oz. However, any pod can be consumed at any size to your taste.

In order to achieve a taste profile that fits your needs, you are able to taste control your pods. Simply press the 16.9oz button (tall glass) option, and use a Vitapod 1 liter bottle under the machine 

When it has reached the 500ml level, hold down the go button to dispense more water into the bottle. This way you have the same great ingredients, with a lighter taste profile, not as sweet.

Most hydration competitors rely on sodium and sugar. While this can help improve hydration, it can also be incredibly unhealthy to consume so much sodium and sugar on a regular basis. Our formulas are very advanced in comparison. We use the minimum level of sodium and include other electrolytes such as calcium, magnesium and potassium to ensure the optimal level of hydration. We also do not have sugar in any of our pods – except the Sports+ pod which is geared toward fitness and recovery.

Additionally, Vitapod does more than simply hydrate. Each of our pods marked with a + is overflowing with vitamins, minerals and flavonoids which are vastly under consumed by the average American. We take each beverage beyond hydration to nourish our bodies and minds with each pod.

Flavonoids are antioxidants developed in plants over millions of years with the purpose of protecting them from UV radiation and viruses. They are important because on average, Americans consume only 10-15% of the recommended 400-500 mg. Vitapod beverages include up to 370 mg of flavonoids per serving, making it easy to close this essential nutrition gap simply by drinking delicious, healthy beverages.

What is a "Best By" Date?

A "Best By" date is a suggestion to get the best quality out of your product. It indicates the date until which the product is expected to remain at its peak flavor and freshness. It's important to note that the product is still safe to consume after this date, although its quality may begin to decline.

What is an Expiry Date?

An expiry date, on the other hand, indicates the date after which the product may no longer be safe to consume. This is often found on perishable items such as dairy, meat, and certain pharmaceuticals. Consuming products past their expiry date can pose health risks.

Why We Use a "Best By" Date

We prioritize providing the best possible experience with our products. That's why we use "Best By" dates to help you enjoy them at their finest quality. Rest assured, consuming our products shortly after this date is perfectly safe, though you may notice a slight change in taste or texture.

By understanding the difference, you can make informed decisions and enjoy our products with confidence!

Sustainability

Unfortunately, every town is different. Check with your local municipality to see if your bag of pods will be recycled. Otherwise, we are happy to provide a recycle bag with each order to make recycling easy. Simply fill the bag with empty pods and pouches and send them back to us in the pre-paid envelope. We’ll take care of the recycling and our partner will turn your used pods into brand new products. Need another recycle bag? We’ll be happy to send one.  Just click here.

Our pods are specially formulated with an organic compound that accelerates biodegradation

No. We’ve carefully created our packaging without these harmful plastics.


Our pods use 90% less plastic than a typical single use bottle.

Machine

Currently, our machine is only for sale here on our website, www.vitapodworld.com.


quick start guide as well as a full user manual is included with every machine. If you would like to download another copy, simply click here.

Please follow the directions in the quick start guide, provided with your machine. You can download a copy by clicking this link. You can also refer to our demo video.


If the GO button is red, the machine is not ready for use, check the following:

    • Is there is sufficient water in the tank?
    • Is the tank properly fitted?
    • Is the mixing chamber securely in place?
    • Is the pod placed correctly?

Please email [email protected] for further assistance.


What Does a Solid Red Go Button on My Vitapod Machine Mean?


What Does a Flashing Red Go Button on My Vitapod Machine Mean?


  • If your machine has no power, check the following:
  • Ensure that the Vitapod machine is plugged in securely.   
  • Ensure the power switch at the back of the machine is on.
  • Plug the Vitapod machine into an independent outlet.
  • Try plugging your machine into another independent outlet at a different location in your home.

If the machine still has no power, please contact us at [email protected] and we will be happy to help you.

The filter button will turn red when it’s time to order a new filter and flash red when the filter must be replaced. To replace your filter, you’ll follow the same steps as when setting up the machine.

Remove the existing filter by unscrewing the filter-cover counter-clockwise and dispose of the used filter.

Rinse the new filter under cold water for easy installation.  Press the new filter securely into the base of the tank and replace the filter-cover by turning it clockwise to lock in place.

Fill the tank to the top with water, seat it on the back of the Vitapod machine, and turn the power ON.

Press and hold the button at the top of the filter cover until all air is released. Please note that water may splash out.

The machine will now automatically filter the water for 10 minutes.

After the 10-minute filtration is complete, place a 17oz glass, or your Vitapod bottle, under the mixing chamber and press and hold the GO button until the glass is full.

Your machine is now ready to make a drink!

No. The Vitapod machine is specifically designed for use with our pods. Using anything else in the pod chamber may damage your machine and will void the warranty.


No. The Vitapod machine is specifically designed for use with water, if you would like a cooler drink, add ice. Using anything else in the tank may damage your machine and void the warranty.


It is recommended that the pod chamber is cleaned regularly with a warm damp cloth. Simply open the pod chamber and wipe it clean.  It is also recommended that you remove the mixing paddle and mixing chamber.  They can be placed in the top rack of your dishwasher or wiped with soapy water. When you replace them, ensure that the mixing paddle is placed in the grooves and the mixing chamber is rotated into place. The machine will not operate if either part isn’t fully engaged.

For a deeper cleaning, please follow the directions for the automated cleaning cycle on page 11 of the quick start guide. Vitapod branded cleaning tablets will be available in August of 2021.

If you have issues with any other part of your machine, please contact us at [email protected]

Vitapod warrants that your machine will be free of defects in materials and workmanship under normal household use for one year from the date of purchase. Vitapod will repair or replace a defective machine without charge, upon receipt of proof of purchase. If a replacement machine is necessary to service this warranty, the replacement machine may be new or reconditioned. If a replacement machine is sent, a new limited one-year warranty will be applied to the replacement machine.

If you need to activate your warranty, please contact us at [email protected]

Press the filter button at any time to begin the filtration cycle. 

The Vitapod machine features a recirculating filtration system, drawing the water through several times over 10 minutes, so your drinks are always crisp, clean and refreshing.  It reduces many impurities including lead, chlorine (odor and taste), algae, micro-plastics, rust, parasites, incrustants, colloid, silt, cryptosporidium and suspended solids >1 micron (particulates class II), among many other contaminants. 

Our filter features continuous filtration technology, beating almost all gravity and single-pass filters. Gravity filters pass water through their filter only once at low pressure.

The Vitapod machine makes use of a high pressure pump that recirculates 3 liters of water through the filter several times over 10 minutes.  This cycle can be repeated as often as you like.

Our filter has a long life span lasting up to 8 months depending on your region and water source.

The filter button will turn red when it’s time to order a new filter and flash red when the filter must be replaced. 

For optimal water cooling, the Vitapod Machine should be left plugged in.  Press the Cooling button at any time to start the cooling cycle.

Simply restart the Vitapod, open the lid and leave the pod in place. Press the GO button and your beverage will quickly be ready to drink.

The Vitapod is best on a countertop at minimum 6 inches away from any walls on the left side of the machine where the air vent is located.  Be sure to place the machine away from any sources of heat such as a microwave or oven.

No, only water is recommended for use in the Vitapod Machine. 

Before storage, it is recommended to run a full cleaning cycle.  Completely empty the Water Tank and remove the Filter housing to allow it to air dry.  Wipe down all removable parts with warm water and a soft cloth or sponge.

The optimal room temperature for the Vitapod machine is 68 degrees to 76 degrees and should be placed at least 6 inches away from a wall.  Try moving your machine to a cooler location or fill your water tank with ice for immediate cooled water.  It is not recommended to operate the machine outdoors in the sun.  

9” wide x 16” depth  x 15.5” height

As of October 11th, 2022, we offer a 30-day guarantee on all machine purchases. Please email [email protected] for further assistance. If price is on special deal, for example price is NOT $249.99, then sales are all final.

Machine Operation

A flashing red Go button means the Water Tank is not seated properly.

A solid red Go button means the mixing chamber is not correctly engaged. Please remove, twist 90 degrees, and reinstall.

Green means Go!  A pod has been placed in the chamber and the machine is ready to dispense a beverage.


Solid blue means your machine is ready to accept a new pod or dispense fresh water.


The default drink size is Large.  Press the size button to change between Large, Small and Medium. Each drink had the same amount of nutrients. The difference between sizes will determine how concentrated you want the flavor of the drink to be. The more water you add, the more diluted the flavor will be. 

Simply press the cooling button two times in quick succession to begin the automated cleaning cycle.  Place an empty pod into the chamber, then hit the flashing GO button. Follow the steps in the recommended cleaning guide to maintain the freshness of your drinks.

Shop our line of cleaning products here.


How Do I Clean My Vitapod Machine?


How Do I Clean My Vitapod Mixing Chamber?


A container no larger than 17 oz is needed to run a cleaning cycle.

10 oz of white vinegar may be used as a cleaning solution as stated in the User Guide. Shop our line of cleaning products here.

The automated cleaning cycle takes approximately 1 hour.


At minimum your Vitapod machine should regularly be cleaned once per month. Shop our line of cleaning products here.

Subscriptions

A subscription is a monthly order of pods of your choice. They are billed and shipped to you the date of your original purchase every month. This date can be changed or canceled at anytime via your account. 

To set up a subscription, select “Subscribe & save 20%” and your delivery frequency, then add the product to your cart.

Our pouches include 30 pods in each bag so if you have one a day, we recommend setting your delivery schedule for every 30 days.

Yes, we ask that you cancel the subscription 3 days prior to the charge date. Don’t worry, we will send a reminder 5 days before the subscription renews. Email [email protected] and we'll take care of that for you. 

Yes, we ask that you make changes to the subscription 4 days prior to the charge date. Don’t worry, we will send a reminder 5 days before the subscription renews. To do this, visit the “Subscriptions” section under your account and select “Manage Subscription” on an active subscription. From there you can change, the delivery date, frequency, product, and more.

Visit the “Subscriptions” section under your account and select “Manage Subscription” on an active subscription. Select “Next Charge Date” and select a new date for shipment.

Visit the “Subscriptions” section under your account and select “Manage Subscription” on an active subscription. Hover over the item you would like to add and select “Add One Time” for a one-time addition or “Add subscription” to subscribe to the item.

Visit the “Subscriptions” section under your account and select “Manage Subscription” on an active the active subscription you would like to remove. Select “Cancel Subscription” at the bottom of the page and follow the form to confirm your cancellation.

Yes! Visit the “Shipping Addresses” of your account and “Add Shipping Address” to create a new address. Visit the “Subscriptions” section under your account and select “Manage Subscription” on an active subscription. Under “Shipping & Billing”, select the new address you would like to send the order to.

Yes! Visit the “Subscriptions” section under your account and select “Manage Subscription” on an active subscription. Then select “Skip Shipment” to skip your next delivery.

Yes! You can use a different address on each of your subscriptions.  

Visit the “Subscriptions” section under your account and select “Manage Subscription” on an active subscription. Select “Next Charge Date” and select a new date for shipment.

To do this visit the "Subscriptions" section of your account. Select "Address and payment details" and then "Manage Payment Methods". From there you can add a new payment method.

Then, visit “Manage Subscription” on an active subscription. Under “Shipping & Billing”, select the new payment method you'd like to use.

The Vitapod Go Bottle

Enjoy Your Vitapod Go in 3 Easy Steps

The good-for-you contents are sealed in small, recyclable pods to keep them safe and prevent impurities from affecting them. To open the pods, you'll need our special lid to release the contents into your water.


1. Load It

Load your favorite pod into the Vitapod Go lid with the label facing down. Make sure the lid is on the bottle and there is water inside.

2. Twist It

Twist on the top of the Vitapod Go lid until it seals tightly. You will hear a crack - that’s the pod breaking open and into the water.

3. Shake It

Shake your bottle thoroughly for 10 seconds. Now your pod is mixed with the water in your bottle and it’s ready to drink.