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Shipping and Customer Service

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Where is my order?

You can find your order at your my account page or through your confirmation email.

How can I track my order?

With the tracking number on your my account page or through your confirmation email.

How can I modify or cancel my order?

By calling customer service at 1-800-VITAPOD (848-2763).

How long does it take to process a refund?

Your refund will be processed 7-10 business days after Vitapod has received and inspected your machine.

Can I use more than one coupon code?

No. You can only use one coupon code per order.

Does Vitapod offer free shipping?

We offer free shipping on subscriptions and all orders over $60

My order has damaged, missing, or incorrect items. What should I do?

Contact customer service at [email protected]

Hours of operations of Customer Service?

Customer service is available between 10 a.m. – 5 p.m. EST.

My order's tracking number says it was delivered but I did not receive it. What should I do?

Please contact you mail carrier with the tracking number provided.

My order has damaged, missing, expired, or incorrect items. What should I do?

Please contact customer service at [email protected]

Where can I buy Vitapod beverages?

You can buy Vitapod pods on the Pod tab on the website.

What shipping options are available?

We offer standard ground and 2-day express shipping.

What carriers are used?

We ship all machines with UPS. Pods, filters and other accessories may come via USPS.

Can you ship internationally?

We do not ship internationally at the moment.

Can I return Vitapod beverages if I don’t like the flavor?

No, once you have opened the pack you cannot return the pods.