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Please contact customer service at hello@vitapodworld.com or 1-800-Vitapod

My order has damaged, missing, expired, or incorrect items. What should I do?

Shipping and Customer Service

Where is my order?

How can I track my order?

How can I modify or cancel my order?

How long does it take to process a refund?

Can I use more than one coupon code?

Does Vitapod offer free shipping?

My order has damaged, missing, or incorrect items.  What should I do?

Hours of operations of Customer Service?

My order's tracking number says it was delivered but I did not receive it. What should I do?

Where can I buy Vitapod beverages?

What shipping options are available?

What carriers are used?

Can you ship internationally?

Can I return Vitapod beverages if I don’t like the flavor?

How do I contact customer service?

How to adjust information in an already created order?

How many pods are in a pouch?

How many calories are in each pod?

Is Vitapod safe for breastfeeding/expecting moms?

Are Vitapod beverages GMO free?

Are Vitapod beverages made without allergens?

Are Vitapod beverages dairy free?

Are Vitapod beverages soy free?

Are Vitapod beverages gluten free?

Are Vitapod beverages sugar free?

What is used to sweeten the Vitapod beverages?

Are Vitapod beverages vegan?

Are Vitapod beverages kosher?

Are Vitapod beverages halal?

Are Vitapod beverages natural?

What is the shelf-life of the pods?

Where can I purchase Vitapod pods?

What is the difference between the plus drinks and the ones without the plus sign?

How many Vitapod drinks can I have each day?

Can children have Vitapod drinks?

What is the recommended size for Vitapod beverages?

How are Vitapod beverages different from competitors?

What are flavonoids? Why are they important?

Understanding "Best By" vs. Expiry Dates

Pods

How can I recycle my pods?

What does Viogradable mean?

Does your packaging contain BpA, Phthalates or PVC?

How do your pods compare to bottled drinks in environmental impact?

Sustainability

Where can I purchase the Vitapod machine?

Where can I find the user manual?

How do I set up my machine?

My Vitapod machine is not working, and the GO button is red, what should I do?

My Vitapod machine is not working and has no power, what should I do?

How do I replace the filter?

Can I use anything other than the pods sold through Vitapod in my machine?

Can I use anything other than water in the tank of my Vitapod machine?

How do I clean my machine?

Where can I buy spare parts for my machine?

Where can I find information about the warranty?

What does the filter button do?

What contaminants does the filter reduce?

How is the filter different from typical gravity filters?

How long does the filter last?

Should I keep my Vitapod Machine plugged in?

What happens if the Vitapod Machine loses power while it’s in use?

Where is the best place to set up the Vitapod Machine?

How do I store my machine?

My Vitapod machine is taking a long time to cool down, what should I do?

What are the dimensions of the Vitapod Machine?

What is the return policy?

Machine

The light ring around the Go button is flashing red, what does that mean?

The light ring around the Go button is solid red, what does that mean?

The light ring around the Go button is flashing Green, what does that mean?

The light ring around the Go button is solid blue, what does that mean?

What does the dispense size button do?

What is the best way to clean the Vitapod Machine?

What kind of container do I need to run the Clean and Rinse cycles?

What cleaning solution should I use for the clean cycle?

How long does a Clean Cycle take?

How often should I clean the Vitapod Machine?

Machine Operation

What is a Subscription?

How Do I Set Up A Subscription?

How often should I have pods delivered?

Can I cancel my subscription?

Can I change my subscription?

How do I change a delivery date?

How do I add something to my subscription?

How do I remove something some my multi-product subscription?

Can I change my delivery address?

Can I skip a delivery on my subscription?

Can I have multiple subscriptions to more than one address?

How do I delay a future order?

How do I update my payment information?

Subscriptions

How Do I Use The Vitapod Go Bottle?

The Vitapod Go Bottle

My order has damaged, missing, expired, or incorrect items. What should I do?Updated 2 years ago